Project 3: Redesigning the Contact Page

While creating the original site map, I’m starting to see clearly what needs work. In addition, one of my responsibilities for the project is to redesign the contact page. What may seem like an easy task for this project is actually quite difficult and complex. A typical contact page for a website contains basic and brief information, such as a phone number, maybe a fax number, an address, an email, etc. The contact page of the website we’re redesigning is anything but brief. In fact, it is more of a lengthy essay, with complicated instructions of how to make an appointment. Moreover, it’s somewhat repetitive with the idea of instructions- just worded differently. First, it says to call a certain number from a landline phone- it cannot be a cell phone that doesn’t have ID information, because they won’t answer. Then it says when you call the number they provide, you will be given another number to call to make the appointment, “so make sure you have a pen and paper handy.” In addition it says you can only call between 9:00am-10:30am if you want an appointment… An 1hr ½ to make an appointment? I’m not sure if it’s typo, but if it’s not, I really don’t know how this place gets any business. The whole contact page is very sketchy and it’s nothing like a well designed website contact page should be like. I am going to have to eliminate most of this, simplify, and clean it up. I will provide the only number they have, even if it’s not the only number they have to call (Clients will figure it out when they call the first number). I will also include their hours, appointment policies, and a helpful tip they give on the original, which is probably the only good thing they have on that page.